A professional who supervises and coordinates activities of tellers in accepting payments for gas and electric-power bills from customers and keeps records of money received. Responsibilities include:

• Interprets company policies and work procedures.
• Calculates monthly commissions for authorized collection agencies, such as neighborhood stores, from daily summaries of cash receipts by agents.
• Dictates correspondence or contacts agents by telephone to reconcile errors in their reports.
• Traces payments made to agents when customer does not receive credit for payment.
• Interviews customers to assist workers in resolving questions not covered by specified procedures.
• Prepares regular reports on operations of section.
• Maintains records of daily overage or shortage in cash receipts.
• Performs other duties as described under supervisor master title.