A professional who supervises and coordinates activities of workers engaged in reserving seat space for passengers on scheduled airline flights. Respnsibilities include:

• Assigns workers to tasks in accordance with abilities and personnel requirements.
• Observes work procedures, monitors telephone calls, and reviews completed work to ensure adherence to quality and efficiency standards and to rules and regulations.
• Directs, explains, and demonstrates improved work practices and procedures to attain efficient utilization of personnel.
• Writes revisions to procedure guides and memoranda describing changes in reservations methods, flight schedules, and rates.
• Records teletypewriter messages and telephones passenger service personnel to obtain information regarding flight cancellations and schedule changes and to determine disposition of passengers holding reservations on cancelled or rescheduled flights.
• Posts flight schedule changes and passenger disposition information on bulletin board, and directs staff to telephone passengers to notify of schedule and reservation changes.
• Performs other duties as described under supervisor master title.