A professional who supervises and coordinates activities of workers engaged in admitting departing passengers to airplanes and assisting passengers disembark at terminal exit of commercial airline. Respnsibilities include:

• Reviews flight schedules, passenger manifests, and information obtained from staff to ascertain staffing requirements that will ensure efficient passenger embarking and disembarking; and assigns staff accordingly.
• Observes workers to ensure that services to passengers are performed courteously and correctly.
• Directs, explains, and demonstrates improved work practices and procedures to attain efficient utilization of human resources.
• Evaluates work performance of personnel and prepares recommendations for retention, dismissal, transfer, or promotion.
• Prepares daily personnel and activity reports.
• May perform tasks of gate agent.