A professional who directs and coordinates activities of workers engaged in crating, moving, and storing household goods and furniture. Responsibilities include:

• Inspects warehouse facilities and equipment and recommends changes in allocation of space, and crating procedures to warehouse supervisor.
• Purchases moving equipment such as dollies, pads, trucks, and trailers.
• Plans pickup and delivery schedules for truck drivers, heavy.
• Answers such inquiries as type of service offered, rates, schedules, and areas serviced.
• Examines items to be moved, to ascertain approximate weights and type of crating required.
• Investigates customers' complaints involving such matters as damaged items, overcharges, and delay in shipment, and makes necessary adjustment.
• Interviews, selects, trains, and assigns new personnel.
• May call on customers to solicit new business.
• May prepare cost estimates for clients.