A professional who assists applicants completing application forms for job referrals or unemployment compensation claims. Responsibilities include:

• Answers questions concerning registration for jobs or application for unemployment insurance benefits.
• Reviews data on job application to claim forms to ensure completeness.
• Refers applicants to job opening or interview with employment interviewer, in accordance with administrative guidelines or office procedures.
• Schedules unemployment insurance claimants for interview by claims adjudicator when question of eligibility arises.
• Interviews claimants returning at specified intervals to certify claimants for continuing benefits.
• May assist applicants in filling out forms, using knowledge of information required or native language of applicant.