A professional who interviews applicants and records interview information into computer for water, gas, electric, telephone, or cable television system service. Respnsibilities include:

• Talks with customers by phone or in person and receives orders for installation, turn-on, discontinuance, or change in service.
• Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders, using computer.
• May solicit sale of new or additional services.
• May adjust complaints concerning billing or service rendered, referring complaints of service failures, such as low voltage or low pressure, to designated departments for investigation.
• May visit customers at their place of residence to investigate conditions preventing completion of service-connection orders and to obtain contract and deposit when service is being used without contract.
• May discuss cable television equipment operation with customer over telephone to explain equipment usage and to troubleshoot equipment problems.