A professional who provides information and assistance to public on government agency programs and procedures. Responsibilities include:

• Explains regulations, agency policies, form completion procedures, and determinations of agency to advise individuals regarding obtainment of required documents and eligibility requirements for receiving benefits.
• Analyzes applications and information for benefits, privileges, or relief from obligations, using knowledge of rules, regulations, and precedent decisions to determine qualifications for benefits and privileges or liability for obligations.
• Investigates errors or delays in processing of applications for benefits and initiates corrective action.
• May be designated according to title of agency represented.