A professional who coordinates telephone communications services in hospital. Respnsibilities include:

• Confers with administrative personnel to determine hospital requirements for communications equipment, such as switchboards, public-address paging systems, and extension telephones.
• Determines equipment to be installed, based on anticipated volume of calls, and knowledge of available equipment.
• Writes instruction and procedure manuals for switchboard operation and training, applying knowledge of hospital procedures, departmental functions, and equipment.
• Determines methods of improving telephone service from discussions with supervisory personnel, observation of switchboard operations, and analysis of service complaints.
• Arranges with telephone company personnel for special training of workers, as necessary.
• May estimate telephone services costs for use in preparing hospital budget.
• May prepare records and reports for management, concerning telephone services.