A professional who supervises and coordinates activities of customer-service-representative instructors. Respnsibilities include:

• Confers with department managers to determine training needs.
• Determines training requirements and assists instructors in securing required training aids and scheduling classroom space.
• Assigns instructors to teach subjects, such as principles of supervision, customer interviewing techniques, account collection, and processing of service and repair orders.
• Monitors (audits) classes to determine effectiveness of instruction and suggests methods designed to improve training program.
• Performs duties as described under supervisor master title.
• Maintains records and compiles reports of training activities as required.