A professional who notifies or locates customers with delinquent accounts and attempts to secure payment, using postal services, telephone, or personal visit. Respnsibilities include:

• Mails form letters to customers to encourage payment of delinquent accounts.
• Confers with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer.
• Notifies credit department if customer fails to respond.
• Contacts delinquent account customers in person.
• Records information about financial status of customer and status of collection efforts.
• May order repossession or service disconnection, or turn over account to attorney.
• May sort and file correspondence.
• May receive payments and post amount paid to customer account.
• May grant extensions of credit.
• May use automated telephone dialing system to contact customers and computer to record customer account information.
• May void sales tickets for unclaimed c.o.d.
• and lay-away merchandise.
• May trace customer to new address by inquiring at post office or by questioning neighbors.
• May attempt to repossess merchandise, such as automobile, furniture, and appliances when customer fails to make payment.
• May be designated according to type of establishment as Bank-Credit-Card-Collection Clerk; Department-Store-Collection Clerk; Hospital Collection Clerk; Utility-Bill-Collection Clerk.