A professional who supervises and coordinates activities of telephone operators in telephone or telegraph office or in industrial establishment. Respnsibilities include:

• Notifies telephone company maintenance department of switchboard operational difficulties reported by operators.
• Prepares work schedules and assigns switchboard positions.
• Trains new employees and keeps attendance records.
• Maintains record of incoming and outgoing long-distance and tie line calls, noting duration and time of calls.
• Keeps record of employees' personal calls and forwards record to department head for collection.
• Compiles plant phone directory, arranges for distribution to designated personnel, and keeps record of directories distributed.
• Performs other duties as described under supervisor master title.
• May relieve operators.
• May supervise operators of telephone answering and message service and be designated Supervisor, Telephone-Answering-Service.