A professional who coordinates activities and trains workers concerned with shipboard business functions and social activities for passengers. Responsibilities include:

• Screens applicants applying for positions.
• Assigns trainees to vessels, considering their duties and responsibilities.
• Plans training and rotation of trainees between ship and shore positions.
• Hires entertainment and medical staff and plans replacement programs to ensure that qualified personnel are available in case of sickness or resignation.
• Adjusts complaints of passengers which cannot be resolved during voyage.