A professional who conducts classroom instruction, on-the-job training, and orientation sessions for new and experienced ground personnel on various subjects, such as aircraft and station familiarization, company policies and procedures, and specific job duties. Responsibilities include:

• Develops and prepares course outlines, instructional procedures, and study materials for nontechnical occupations in such areas as airfreight, customer services load planning, ramp services, reservations, and ticketing.
• Presents course material through use of audiovisual aids, classroom lectures, on-the-job training, and printed handouts.
• Tests student's progress, using oral interviews, written examinations, and performance tests to ascertain comprehension of subject matter.
• Prepares reports of attendance, grades, and training activities.
• Keeps records of training accomplishments and confers with supervisory personnel regarding training needs.
• Conducts recurrent on-the-job training or classroom instruction to acquaint experienced workers with changing procedures or with use of new equipment.
• Coordinates training activities with local station manager.
• May conduct special training programs in company and industry procedures, regulations, rules, and techniques relating to passenger travel for workers employed by travel agencies.