A professional who supervises and coordinates activities of customer service representatives engaged in handling service orders and telephone complaints of customers. Respnsibilities include:

• Monitors service calls to observe employee's demeanor, technical accuracy, and conformity to company policies.
• Recommends corrective services to adjust customer complaints.
• Answers questions about service.
• Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints.
• Checks accounting ledger and order postings for errors.
• Performs other duties as described under supervisor master title.